Reserveo
Reserveo
Features/Customer app

Flagship pillar · Booking

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

CustomersOwners
See how it worksEarly access
Booking & appointments

What you get

4 capabilities

Guided flow

6 clear steps

Built for

Customers · Owners

Explore the other flagship pillars

Live queueMarketplaceDiscovery

Walkthrough

How booking & appointments works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Book an appointment screen

Pick staff, date, time, and confirm with add-ons.

01

Tap Book Appointment

From business detail or a staff profile CTA.

Next step ↓

Booking from shop

Start from Book Appointment on the shop page.

02

Choose service & staff

Pick what you need and who should deliver it.

Next step ↓

Bookings list

Shops see confirmed appointments on the business side.

03

Pick date & time

Only open slots for that staff appear.

Next step ↓

Bookings list

Shops see confirmed appointments on the business side.

04

Review & confirm

Check price, duration, staff, and time — then submit.

Next step ↓

Bookings list

Shops see confirmed appointments on the business side.

05

Confirmed

Success screen with option to add the visit to the device calendar.

Next step ↓

Bookings list

Shops see confirmed appointments on the business side.

06

Manage later

Open My Bookings → booking detail to rate, revisit the salon, or handle fees.

Done — you’re live

In the app

Screens that make the feature feel real

Book an appointment screen
Pick staff, date, time, and confirm with add-ons.
Booking from shop
Start from Book Appointment on the shop page.
Bookings list
Shops see confirmed appointments on the business side.

Deep capabilities

Everything packed into this feature

01Included

Waiting list

If no slots are free, join a waitlist and get notified when a seat opens.

02Included

No-show / outstanding charges

Unpaid no-show fees can block new bookings until settled.

03Included

Cancellation policy

Surfaces shop fee/cancel rules when the API provides them.

04Included

Owner-created bookings

Owners can also create appointments for clients from the calendar.

Audience

Who it’s for

Clients who want a guaranteed chair time; shops that want a full calendar without phone tag.

CustomersOwners

Pro tips

Use it like a pro

  • 1

    Settle outstanding no-show fees before trying to book again.

  • 2

    Add the visit to your phone calendar from the confirmation screen.

  • 3

    If the day is full, join the waiting list instead of giving up.

Keep exploring

Features that connect with booking & appointments.

Put booking & appointments to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Booking & appointments is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
02Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
03Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
04Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
05Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
06Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    07Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    08Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport