AI help, FAQs, tickets & ratings — built in

Go to Login → Forgot Password and follow the email verification steps to set a new password.

Refresh and check your selected date plus the staff filter. Anyone bookings sit under the assigned barber.

Open appointment details and select Cancel. If disabled, your role or shop policy blocks it.

Staff accounts are limited to self-booking for security and role access control.

Settings → Services Setup → add name, duration, price, and who can perform it (Anyone or specific staff).

In staff self-mode, create services only for your own profile — do not assign other staff IDs.

Settings → Schedule Management (or Opening Calendar) and edit working slots or time off.

Use New Walk-in from the bookings screen, or have the customer Join Live Queue.

Open Settings → Language and pick your preferred language.

Profile → Edit / Profile Images → upload a new photo.

Check network and notification permissions. Sign out and in if sockets paused, then reopen the app.

Submit a ticket from Help & Support (Subject, Description, Email) or email hello@riserveo.org.

Settings → Staff Management → open a member and update role permissions.

Open Bookings / schedule and keep Today selected on the day picker.

Sign out and sign in again so role cache refreshes from auth on the next session.

Yes. Tap a staff name for a specific barber, or Anyone for no preference — the shop assigns by staff priority.

Use the light/dark theme toggle in settings (app) or the header (website).

Logout and login again to refresh tokens and role-based access.

Submit a support ticket with transaction details in the description, or email hello@riserveo.org.

Edit your profile / account details and save the new phone number.

Settings → Staff Management → drag the handle. First position = leftmost column and Anyone priority.

No barber preference. Times when any eligible staff is free; assignment uses staff display order.

Owners: Settings → Finance for dashboard, expenses, goals, reports. Staff: personal finance only.

Yes — Battle Arena lets city managers and shops run competitions. Open Battle Arena in the app.

New shops get full Reserveo access free for 3 months — no card needed to start. See Pricing or contact hello@riserveo.org for early access.

Where enabled, owners create gift cards from shop tools and customers redeem them toward services.

From the schedule, open checkout on a visit — add services, products, add-ons, totals, and payment method. Configure shop payments in owner settings.

If no slots are free, customers can join a waitlist and get notified when a seat opens.