Reserveo

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Privacy policy

Last updated: August 2026

Reserveo ("we", "us") operates riserveo.org and related mobile applications. This page explains how we handle information when you use our marketing website and, when available, our apps.

Information we collect

On the website, we may collect information you submit through forms (such as name, email, and message on the contact page). Apps may collect account details, booking and shop data, device notifications tokens, and location used for nearby discovery — as described in-app.

How we use information

We use contact submissions to respond to inquiries and early-access requests. Product data is used to provide booking, queue, social, and shop features. We do not sell your personal information.

Cookies & analytics

The marketing site may use essential cookies and privacy-respecting analytics to understand traffic. You can control cookies through your browser settings.

Contact

Privacy questions: hello@riserveo.org. Or use our contact page.

What we handle data for

The features this policy covers

Each system below processes something on your behalf — here is what it does and who it serves.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
06Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
07Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    08Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    AISupport