Reserveo
Reserveo
Features/Customer app

Flagship pillar · Live queue

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

CustomersOwners
See how it worksEarly access
Live walk-in queue

What you get

3 capabilities

Guided flow

5 clear steps

Built for

Customers · Owners

Explore the other flagship pillars

BookingMarketplaceDiscovery

Walkthrough

How live walk-in queue works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Live queue screen

Waiting time, staff availability, and Join Queue.

01

Open Live Queue

From business detail, tap Join Live Queue.

Next step ↓

Schedule with queue

Owners see walk-ins and queue on the day schedule.

02

Select service / staff

Choose what’s required for that shop’s queue rules.

Next step ↓

Join from shop

Customers start from Join Live Queue.

03

Join & confirm

Queue success confirms you’re in line.

Next step ↓

Join from shop

Customers start from Join Live Queue.

04

Watch status

Queue status shows live position / wait (API + sockets where wired).

Next step ↓

Join from shop

Customers start from Join Live Queue.

05

Owner side

Pending walk-ins appear on the owner schedule — approve/reject and checkout when ready.

Done — you’re live

In the app

Screens that make the feature feel real

Live queue screen
Waiting time, staff availability, and Join Queue.
Schedule with queue
Owners see walk-ins and queue on the day schedule.
Join from shop
Customers start from Join Live Queue.

Deep capabilities

Everything packed into this feature

01Included

Walk-in register

Owners can also register a walk-in client into today’s flow.

02Included

Live queue cards

Today’s waiting customers as schedule cards leading to checkout.

03Included

Realtime updates

Push/socket updates keep status fresh where implemented.

Audience

Who it’s for

Walk-in clients and busy shops that mix appointments with same-day traffic.

CustomersOwners

Pro tips

Use it like a pro

  • 1

    Use booking for planned visits; use queue when you’re already nearby.

  • 2

    Owners should keep queue approvals moving so wait times stay honest.

  • 3

    Watch for walk-in push notifications on the owner app.

Keep exploring

Features that connect with live walk-in queue.

Put live walk-in queue to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Live walk-in queue is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
03Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
04Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
05Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
06Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    07Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    08Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport