Reserveo
Reserveo
Features/Trust

In-app help

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

Everyone
Open support centerEarly access
Customer support & AI help

What you get

5 capabilities

Guided flow

5 clear steps

Built for

Everyone

Walkthrough

How customer support & ai help works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Reserveo AI Chat

Ask common questions or type your own — answers grounded in Reserveo product knowledge.

01

Open Feedback & Support

Customers open Profile → Feedback & Support. Owners and staff open Settings → Help & Support (or the staff profile sheet).

Next step ↓

Shop team settings

Owners & staff: Settings → Help & Support.

02

Submit a support ticket

Support Center form: Subject + Description + Email (prefilled). Sent to Reserveo support via the app API — report bugs, booking issues, or ask for help.

Next step ↓

Shop team settings

Owners & staff: Settings → Help & Support.

03

Browse AI FAQ

From Support Center, open the AI panel: 24 searchable how-to answers (password reset, bookings, queue, staff, finance, language, and more).

Next step ↓

Shop team settings

Owners & staff: Settings → Help & Support.

04

Chat with AI support

Pick a preset question or type your own. Quick answers for common topics; free-text uses the in-app AI assistant with Reserveo product knowledge. If unsure, it points you back to a ticket.

Next step ↓

Shop team settings

Owners & staff: Settings → Help & Support.

05

Rate Reserveo

1–5 stars + optional comment, submitted as an app rating. Available to customers, barbers, and owners. Update anytime.

Done — you’re live

In the app

Screens that make the feature feel real

Reserveo AI Chat
Ask common questions or type your own — answers grounded in Reserveo product knowledge.
Shop team settings
Owners & staff: Settings → Help & Support.

Deep capabilities

Everything packed into this feature

01Included

Feedback & Support hub

Customer-only list: Rate the app, Support ticket, social/store shortcuts.

02Included

Shared Support Center

Same ticket + AI flow for customer, barber, and owner roles.

03Included

24 in-app FAQs

Localized Q&As covering booking, walk-ins, staff, hours, finance, theme, language, and contacting support.

04Included

AI chat presets

Common questions (password, Anyone booking, walk-ins, finance, hours, profile) with instant answers.

05Included

Website backup

riserveo.org Contact + FAQ for early access and partnerships while apps launch.

Audience

Who it’s for

Anyone using Reserveo who needs help — clients stuck on a booking, barbers on the floor, or owners configuring the shop.

Everyone

Pro tips

Use it like a pro

  • 1

    Try the AI FAQ first for how-to questions — it’s faster than waiting on email.

  • 2

    Include your shop name and what screen you were on when you submit a ticket.

  • 3

    Rate Reserveo after a good week — ratings help us prioritize fixes.

Keep exploring

Features that connect with customer support & ai help.

Put customer support & ai help to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Customer support & AI help is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
06Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
07Customer app

Gift cards

Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

  • Customer wallet — View and manage gift cards the customer holds.
  • Owner products — Sell and track gift card inventory from the shop.
  • Shop currency — Gift cards use the same currency as the shop country.
4 stepsCustomers / OwnersRead guide →
08Owner operations

Staff Management

See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

  • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
  • Calendar / Anyone order — Drag handles set who appears first on the schedule.
  • Active toggles — Enable or pause bookable staff instantly.
5 stepsOwners / StaffRead guide →