Reserveo
Reserveo
Features/Customer app

At your place

Home service visits

When a barber offers at-home visits, customers book with home prices, a travel charge, and their address — while travel buffers protect the staff calendar.

CustomersStaff / barbersOwners
See how it worksEarly access
Home service visits

What you get

3 capabilities

Guided flow

5 clear steps

Built for

Customers · Staff / barbers · Owners

Walkthrough

How home service visits works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Home service entry

Home Service appears on shops that enable it.

01

Shop shows Home Service

Only if at least one staff member has home visits enabled.

Next step ↓

Calendar buffers

Travel buffer minutes block time around the visit.

02

Pick a home offer

See home prices plus travel charge for enabled services.

Next step ↓

Calendar buffers

Travel buffer minutes block time around the visit.

03

Enter address

Provide the visit location for the barber.

Next step ↓

Calendar buffers

Travel buffer minutes block time around the visit.

04

Book the slot

Confirm like a normal appointment; calendar reserves duration + travel buffer.

Next step ↓

Calendar buffers

Travel buffer minutes block time around the visit.

05

Staff config

Owners/staff set home prices, travel charge, buffer, service area, and on/off toggle.

Done — you’re live

In the app

Screens that make the feature feel real

Home service entry
Home Service appears on shops that enable it.
Calendar buffers
Travel buffer minutes block time around the visit.

Deep capabilities

Everything packed into this feature

01Included

Travel charge

Flat travel fee added per booking.

02Included

Travel buffer

Extra calendar minutes so home visits don’t collide with shop bookings.

03Included

Mutual exclusion

Home and shop appointments share the same staff timeline.

Audience

Who it’s for

Clients who want service at home; barbers who offer mobile / house-call work.

CustomersStaff / barbersOwners

Pro tips

Use it like a pro

  • 1

    Confirm the travel charge before you submit.

  • 2

    Staff: set a realistic buffer so you never double-book travel time.

  • 3

    Service area matters — keep it accurate in staff home-service settings.

Keep exploring

Features that connect with home service visits.

Put home service visits to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Home service visits is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
06Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
07Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    08Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    09Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport