Reserveo
Reserveo
Features/Trust

Your voice

Rating

Rate Reserveo with stars and an optional comment — helps improve booking for customers, barbers, and shops.

Everyone
See how it worksEarly access
Rating

What you get

3 capabilities

Guided flow

4 clear steps

Built for

Everyone

Walkthrough

How rating works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Rate Reserveo

Stars, optional comment, and Submit rating — one screen.

01

Open Rate Reserveo

From Profile → Rate the app, or Feedback & Support.

Next step ↓

Rate Reserveo

Stars, optional comment, and Submit rating — one screen.

02

Tap a star

Choose 1–5 stars for how Reserveo is working for you.

Next step ↓

Rate Reserveo

Stars, optional comment, and Submit rating — one screen.

03

Add a comment (optional)

Tell us what you like or what we should improve — up to 500 characters.

Next step ↓

Rate Reserveo

Stars, optional comment, and Submit rating — one screen.

04

Submit rating

Send your feedback so we can improve the product.

Done — you’re live

In the app

Screens that make the feature feel real

Rate Reserveo
Stars, optional comment, and Submit rating — one screen.

Deep capabilities

Everything packed into this feature

01Included

Star rating

Quick 1–5 star score.

02Included

Optional comment

Free-text feedback with a 500-character limit.

03Included

Everyone can rate

Customers, barbers, and owners share the same rating flow.

Audience

Who it’s for

Anyone who wants to leave feedback on Reserveo.

Everyone

Pro tips

Use it like a pro

  • 1

    Rate after a great visit — short comments help us prioritize fixes.

  • 2

    For tickets and AI help, use the Customer support guide.

Keep exploring

Features that connect with rating.

Put rating to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Rating is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Owner operations

Staff & barber tools

Manage services and combos by staff — search, expand each person, set duration and price — plus portfolio, hours, and book-from-profile tools for every chair.

  • Per-staff service lists — Services and combos organized under each team member.
  • Search — Find a service across the shop without scrolling forever.
  • Staff directory & profile — Public profiles, follow stats, and book CTAs.
4 stepsStaff / OwnersRead guide →
06Owner operations

Owner finance hub

Dashboard for income, expenses, goals, reports, forecasts, and tax estimates — scoped to shop or personal / per-staff views for owners.

  • Scoped views — Shop-wide or personal / per-staff scopes for owners.
  • Expense categories — Track and edit spending cleanly.
5 stepsOwnersRead guide →
07Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
08Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    09Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport