Reserveo
Reserveo
Features/Customer app

My space

Customer profile & account

Account hub for bookings, gift cards, family members, payments, language, privacy, reviews, feed preference, and support.

Customers
See how it worksEarly access
Customer profile & account

What you get

4 capabilities

Guided flow

5 clear steps

Built for

Customers

Walkthrough

How customer profile & account works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Customer profile

Gift cards, settings, reviews, support, and About Reserveo — one hub.

01

Open Profile

Access bookings, gifts, settings, social links, and support.

Next step ↓

Gift cards

Jump into gift cards from Profile.

02

Manage bookings & gifts

Jump to My Bookings, gift cards, and outstanding charges.

Next step ↓

Gift cards

Jump into gift cards from Profile.

03

Add family / members

Save contacts and relations to book on their behalf.

Next step ↓

Gift cards

Jump into gift cards from Profile.

04

Tune preferences

Language, theme-related settings, notification toggles, feed preference (barbers / shops / both).

Next step ↓

Gift cards

Jump into gift cards from Profile.

05

Secure the account

Account details, change password, data & privacy.

Done — you’re live

In the app

Screens that make the feature feel real

Customer profile
Gift cards, settings, reviews, support, and About Reserveo — one hub.
Gift cards
Jump into gift cards from Profile.

Deep capabilities

Everything packed into this feature

01Included

Payments

Payment methods and history, including add card where implemented.

02Included

My reviews

Reviews you’ve written.

03Included

Your area

Shows GPS-detected country; tap to re-detect — not a free-form picker.

04Included

Custom forms

Placeholder for salon custom forms (thin / coming soon).

Audience

Who it’s for

Every customer who wants control over bookings, privacy, and preferences.

Customers

Pro tips

Use it like a pro

  • 1

    Set language early if you prefer Urdu or another locale pack.

  • 2

    Notification settings decide which booking/queue/social alerts you get.

  • 3

    Family members save time when you book for others often.

Keep exploring

Features that connect with customer profile & account.

Put customer profile & account to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Customer profile & account is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
06Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
07Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    08Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    09Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport