Reserveo
Reserveo
Features/Getting started

Accounts

Auth & onboarding

From splash to a finished profile — Reserveo routes each person into the right experience: customer booking or owner/staff shop ops.

Everyone
See how it worksEarly access
Auth & onboarding

What you get

4 capabilities

Guided flow

5 clear steps

Built for

Everyone

Walkthrough

How auth & onboarding works in Reserveo

Follow the real app flow — from the first tap to the result on the floor.

Onboarding slides

First-time intro — find nearby services and book when it suits you.

01

Splash & route

The app boots, checks tokens, and sends the user to login, customer home, or owner home.

Next step ↓

Owner calendar

Owners land in the shop calendar after setup.

02

Onboarding slides

First-time users see intro slides that explain booking, queue, and social before signup.

Next step ↓

Owner calendar

Owners land in the shop calendar after setup.

03

Choose role

Pick Customer or Owner / Barber so the shell, nav, and permissions match the job.

Next step ↓

Owner calendar

Owners land in the shop calendar after setup.

04

Register & verify

Create an account with email/password, then verify with OTP for email or password reset.

Next step ↓

Owner calendar

Owners land in the shop calendar after setup.

05

Complete profile

Customers finish name/photo preferences. Owners run multi-step shop setup: logo, hours, services, optional charity.

Done — you’re live

In the app

Screens that make the feature feel real

Onboarding slides
First-time intro — find nearby services and book when it suits you.
Owner calendar
Owners land in the shop calendar after setup.

Deep capabilities

Everything packed into this feature

01Included

Login & forgot password

Sign in, request a reset code, set a new password after OTP.

02Included

Verify email / OTP

One-time codes for verification and secure password changes.

03Included

Owner shop setup

Guided shop create with donation settings available during onboarding.

04Included

Customer profile setup

Guided fields so discovery and booking feel personal from day one.

Audience

Who it’s for

Anyone joining Reserveo — clients booking chairs and barbers opening a shop.

Everyone

Pro tips

Use it like a pro

  • 1

    Choose the correct role first — it controls the entire app shell.

  • 2

    Owners should finish services and hours before sharing a booking link.

  • 3

    OTP emails are required before password reset completes.

Keep exploring

Features that connect with auth & onboarding.

Put auth & onboarding to work in your shop

Free for barbers for the first 3 months. Apps coming soon — contact us for early access.

Contact for early access← All featuresRead reviews

The rest of the platform

Every other feature, explained

Auth & onboarding is one piece. Here is what the rest of Reserveo does around it.

All 30 guides →
01Customer app

Booking & appointments

Multi-step booking: service → staff → date/time → review & confirm. Manage upcoming visits, pay no-show fees, and respect shop cancellation rules.

  • Waiting list — If no slots are free, join a waitlist and get notified when a seat opens.
  • No-show / outstanding charges — Unpaid no-show fees can block new bookings until settled.
  • Cancellation policy — Surfaces shop fee/cancel rules when the API provides them.
  • Owner-created bookings — Owners can also create appointments for clients from the calendar.
6 stepsCustomers / OwnersRead guide →
02Customer app

Live walk-in queue

Join a shop’s live walk-in queue, see status updates, and get served without a pre-booked slot — while the owner manages queue cards on the same day schedule.

  • Walk-in register — Owners can also register a walk-in client into today’s flow.
  • Live queue cards — Today’s waiting customers as schedule cards leading to checkout.
  • Realtime updates — Push/socket updates keep status fresh where implemented.
5 stepsCustomers / OwnersRead guide →
03Owner operations

Calendar, schedule & bookings

Owner day/week schedule for appointments, walk-ins, live queue cards, events, time off, confirmations, reschedules, and checkout FABs.

  • Walk-in approve / reject — Handle pending queue requests from the schedule.
  • Choose service — Pick services while creating an appointment.
  • Owner notes — Appointment and client notes for the team.
5 stepsOwners / StaffRead guide →
04Owner operations

Payments & Checkout

Payments Balance, Mobile Payments, and Checkout settings in one place — including Auto Checkout so completed bookings can close tickets automatically.

  • Payments Balance — Daily balance, payouts, and Fast Payout requests.
  • Mobile Payments — Contactless in-app payment option for clients.
  • Auto Checkout — Backend can close checkout automatically when a visit completes.
4 stepsOwners / StaffRead guide →
05Customer app

Home, search & discovery

The customer home is the marketplace hub: categories, recommended salons, special offers, map preview, favorites, and country-aware pricing from GPS.

  • Special offers — Featured and nearby promotions; sample cards may show when the API returns none.
  • Explore tab — Search, recent searches, and artist/salon discovery.
  • GPS country & currency — Country from device location drives discovery feeds and local currency (e.g. PK → Rs).
5 stepsCustomersRead guide →
06Commerce

Equipment marketplace

Buy, sell, and request interest on equipment, chairs, and gear between pros — exposed as a primary tab for both customers and owners.

  • Incoming requests — See interest on your listings.
  • Dual nav access — Primary tab for customer and owner shells.
4 stepsEveryoneRead guide →
07Trust

Customer support & AI help

Reserveo ships a full help stack inside the app: Feedback & Support hub, support tickets, 24 FAQs, AI chat assistant, and Rate Reserveo — for customers, barbers, and owners.

    5 stepsEveryoneRead guide →
    08Customer app

    Gift cards

    Customers hold and redeem gift cards; owners create and sell gift card products so shops capture prepaid revenue and keep clients coming back.

    • Customer wallet — View and manage gift cards the customer holds.
    • Owner products — Sell and track gift card inventory from the shop.
    • Shop currency — Gift cards use the same currency as the shop country.
    4 stepsCustomers / OwnersRead guide →
    09Owner operations

    Staff Management

    See every team member, drag calendar order and Anyone priority, toggle who is active, edit profiles, and add staff — plus roles, hours, home service, and after hours per person.

    • Team roster — Names, roles (Owner, Basic Staffer, and more), and counts.
    • Calendar / Anyone order — Drag handles set who appears first on the schedule.
    • Active toggles — Enable or pause bookable staff instantly.
    5 stepsOwners / StaffRead guide →
    AISupport